Return & Refund Policy
Customer satisfaction is our priority.
Return Eligibility
Products may be returned within 7 days of delivery if:
• The item is damaged upon arrival.
• The wrong product was delivered.
• The product has a verified manufacturing defect.
Return Conditions
Returned items must:
• Be unused and in original condition.
• Include original packaging, accessories, manuals, and invoices.
• Not be physically damaged due to misuse.
Non-Returnable Items
Returns will not be accepted for:
• Products damaged due to customer misuse.
• Products without original packaging.
• Items returned after the 7-day return period.
• Clearance or promotional items (unless defective).
Refund Process
Once the returned product is inspected and approved:
• Refunds will be processed within 7–10 business days.
• Refunds will be made through the original payment method whenever possible.
• Shipping charges are non-refundable unless the error was on our part.
Replacement
Change this to below For Order Demage / replacement- Unboxing Video Requirement: Customers must record a clear, uninterrupted video of the parcel being opened from the sealed package until the product is fully unpacked. Claims for damaged, missing, or incorrect items without a complete unboxing video, or with videos of already-opened parcels, will not be accepted.
Frequently Asked Questions
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
